We respect your privacy. Your information will never be sold to third-parties and we strictly limit the volume of informational and or promotional emails we send out.
We monitor your eBay transactions and, for the purposes of providing our service to you, collect counterparty information from those transactions.
We send notifications to an email you provide. When you send automated feedback responses, we use mail relaying to hide your e-mail and mask our address with your eBay user name. If a customer responds to an e-mail we send on your behalf, we route the e-mail to your e-mail address.
We record your I.P. address in our access logs. To help identify potential threats to our service, we use a service called ipinfo.io that analyzes I.P. addresses and gathers network and location information from them.
We use Google Analytics including advanced features that may collect demographic information about you if it is present. We also use HotJar which may capture screen recordings of your interactions with our software which are used strictly for the purpose of improving our software.
For support purposes, we may view your Feedback Reminder account the same way you see it.